Fearn-Banks Kathleen <br/><br/>
Crisis Communications:  A Casebook Approach 

 - Second Edition 
 - Mahwah:  Lawrence erlbaum associates publishers,  2002. 
 - 354 p. 
<br/><br/> п/20090 
<br/><br/><label>ISBN: </label>0805836039 
<br/><br/><label>Subjects--Index Terms: </label>jonson and jonson and the tylenol murders exxon and the valdez oil spill media relations